Refund Policy

Effective Date: September 20, 2026

AgriOne Solutions (Pvt) Ltd supplies fertilizers, seeds and crop protection products to growers, estates and dealers across Sri Lanka. This website does not process orders or payments. Orders are placed and confirmed on WhatsApp, by telephone or by email, or bought from an authorized AgriOne dealer. This policy covers goods supplied directly by AgriOne.

1. Check your consignment on delivery

Inspect the bags or containers before you accept a delivery. If anything is damaged, short or not what you ordered, tell the delivery team and message us on WhatsApp the same day. Keep the original packaging, the batch number printed on the bag, and your invoice: we need these to process any claim.

2. What we replace or refund

  • Damage in transit, such as torn or wet bags and leaking containers, reported on the day of delivery.
  • Wrong item supplied: a product, grade or pack size different from your confirmed order.
  • Short delivery: less quantity delivered than invoiced.
  • Product that does not match its Certificate of Analysis for that batch.

We replace the goods wherever possible. Where replacement is not practical, we issue a credit note or refund the original payer.

3. Time limits

Report damage, a wrong item or a shortage within 7 days of delivery. A claim that the product does not match its Certificate of Analysis can be raised at any time while the product is still in its original, sealed packaging.

4. What cannot be returned

For safety and regulatory reasons we cannot accept:

  • Crop protection products (weedicides, insecticides, fungicides) once the seal is broken.
  • Fertilizer or seed that has been opened, part used, repacked, or stored in damp, wet or hot conditions.
  • Seed paddy and vegetable seed once it has been sown.
  • Goods bought from a dealer. Take these back to the dealer with your receipt, and we will support the dealer with the claim.

Crop results depend on soil, weather and field practice, so yield or field performance is not grounds for a return. See the Disclaimer for how our agronomic guidance should be used.

5. How to make a claim

Message WhatsApp +94 76 509 0922 or email info@agrione.lk with:

  • your invoice number and the date of delivery;
  • the product name and pack size;
  • the batch number printed on the bag or container;
  • the quantity affected;
  • photographs of the product and its packaging.

We acknowledge claims within two working days. Please hold the goods as delivered until we confirm whether we need to inspect or collect them.

6. Refunds and credit notes

Once a claim is approved, we issue a replacement, a credit note against your account, or a refund to the original payer, normally within 14 working days of the goods being inspected. AgriOne arranges and pays transport for approved returns.

7. Contact us

AgriOne Solutions (Pvt) Ltd, 192/1, Pahala Biyanvila, Kandy Road, Kadawatha 11850, Sri Lanka.
Telephone +94 114 732 732 · WhatsApp +94 76 509 0922 · info@agrione.lk
Monday to Friday 8.30am to 5pm, Saturday 8.30am to 1pm.